Case Study: Homepoint achieves superior digital workspace performance and proactive monitoring with eG Innovations' eG Enterprise on AWS

eG Enterprise Cloud exceeds all Homepoint's requirements and gives their customers a seamless online experience

Homepoint, the U.S.’s third-largest wholesale mortgage lender, needed to assure end-to-end performance of its cloud-hosted digital workspaces so employees and customers had fast, reliable access to tools across the homeownership journey. Key requirements included proactive alerts, detailed visibility into user latency, logon and application-launch failures, secure connectivity to Citrix Cloud and public cloud providers, drive-space monitoring to avoid event locks, and executive dashboards for rapid decision-making.

Homepoint deployed eG Enterprise Cloud on AWS to gain a single-pane-of-glass view across public and hybrid environments with secure agent-manager communications, Citrix and Azure API monitoring, and automated proactive alerts. The SaaS solution was quick to deploy, supported a rapid 90%-workforce WFH move in nine days, stopped event-lock interruptions for developers, improved the digital user experience, optimized IT resources, and reduced operating costs through automation.

Homepoint

Sean Cooper

System Administrator