Case Study: Shufersal achieves end-to-end cloud performance visibility and rapid remediation with eG Innovations' eG Enterprise

eG Enterprise at Shufersal Automated and Integrated Application and Cloud Infrastructure Monitoring offers Fast Problem Remediation and Measurable Cost Savings

Shufersal, Israel’s largest supermarket chain with 300+ stores and a 1.4M‑member loyalty program, needed to support a growing digital shopping experience built on web applications running in a dynamic AWS environment. Existing point tools couldn’t deliver end‑to‑end visibility into real user experience, trace transactions to code or correlate application performance with cloud infrastructure and auto‑scaling behavior, leaving the team unable to quickly identify root causes.

After a three‑week proof‑of‑concept, Shufersal deployed eG Enterprise to provide a single pane for application, system and AWS monitoring, including real user monitoring, transaction tracing and CloudWatch integration. The solution delivered automatic baselining and root‑cause detection, enabling faster remediation (for example, proactively identifying an F5 load‑balancer misconfiguration), reduced manual effort and measurable time and cost savings.

Shufersal

Udi Vogelsang

Monitoring Specialist