Case Study: CSC achieves end-to-end Dynamic Desktop VDI monitoring and proactive performance & capacity planning with eG Innovations (eG Enterprise / eG VDI Monitor)

CSC Solves Challenge of Monitoring Dynamic Desktop VDI Services with eG Enterprise and eG VDI Monitor

CSC, a global IT services leader offering hosted Dynamic Desktop VDI to thousands of users, needed a single-pane monitoring solution for its hybrid, multi-vendor environments. As deployments scaled, CSC struggled with limited, manual tools that lacked end-to-end visibility across Citrix XenDesktop, VMware, storage, network and Windows services, making problem diagnosis, capacity planning and service-level management increasingly difficult.

CSC deployed eG Enterprise with the eG VDI Monitor to gain end-to-end, user-focused visibility (via its In‑N‑Out Monitoring) without installing agents on every desktop. The solution delivers a single web console that proactively detects issues, pinpoints root causes across tiers, supports capacity planning and load balancing, and lowered monitoring costs—allowing CSC to diagnose problems faster and maintain higher user-perceived quality of service across worldwide VDI deployments.

CSC

Stephen Jeffers

Solution Director