Case Study: Leading U.S. Energy & Services Company achieves total Citrix visibility and restored customer satisfaction with eG Innovations

Company Gains Total Visibility into Citrix Environment to Manage Performance and User Experience with eG Innovations

A top‑3 U.S. energy and services company—serving over a million customers and generating more than $1.2 billion in revenue—was losing online orders and customer satisfaction due to slow web ordering and payment processing. With 105 Citrix servers (about half physical, half virtual) supporting roughly 2,500 sessions, Citrix was assumed to be the culprit but IT lacked end‑to‑end visibility across the many application and infrastructure tiers to find the true root cause.

The company deployed eG Innovations (initial install in about an hour) to monitor every layer of the Citrix environment and related systems. eG Enterprise quickly pinpointed issues such as oversized roaming profiles and external latency, enabled proactive thresholds and fixes, restored fast, uninterrupted ordering and positive customer feedback, reduced escalations to executives, and was subsequently expanded to cover SAP and Exchange.