Case Study: AlphaNet Solutions, Inc. achieves cost-effective Business Service Management and increased revenues with eG Innovations' eG ASPlite

AlphaNet launches Business Service Management Services Using eG ASPlite

AlphaNet Solutions is an IT professional services firm serving Fortune 100 companies and SMBs that sought to expand its Managed Services offering beyond commodity SNMP network and systems monitoring. Faced with growing customer demand for application-layer and true end‑user experience monitoring, limited budget for new investments, and poor integration between its Network Operations Center and Help Desk, AlphaNet needed a cost‑effective way to deliver proactive, end‑to‑end service monitoring.

AlphaNet selected eG ASPlite for its web-based interface, root‑cause correlation, end‑user experience metrics and flexible agent/agentless deployment. The solution enabled AlphaNet to launch Business Service Management services, provide 24x7 monitoring for over 45 applications, generate new revenue streams, maximize existing NOC/Help Desk investments, reduce staffing needs, and differentiate its offerings in the marketplace.

AlphaNet Solutions, Inc.

John Worthington

Vice President, Managed Services