Case Study: Witham Health Services cuts no-shows and boosts staff efficiency with eClinicalWorks

Witham Health Services - Customer Case Study

Witham Health Services, a century-old regional health system in Indiana that has grown from 38 to more than 100 providers across 30+ locations, needed modern healthcare IT to support expansion, improve patient engagement and population health, and streamline workflows while building on its long history of community care.

Partnering with eClinicalWorks, Witham implemented the eClinicalWorks EHR plus healow CHECK-IN, eClinicalMessenger campaigns, Chronic Care Management, and healow Insights—automating reminders and self-check-in, enabling care coordination for chronic patients, and facilitating payer data exchange. These changes sharply reduced no-shows, improved staff efficiency, made patient access to information easier, and helped clinicians identify and close gaps in care, reducing ER visits and inpatient stays.

Witham Health Services

Paul Frey

Executive Director of IS