Case Study: Webster Medical Group achieves paperless efficiency and improved patient care with eClinicalWorks

Webster Medical Group - Customer Case Study

Webster Medical Group is a five‑physician primary care practice in Rochester, NY, offering pediatrics, internal medicine and family medicine. Rapid growth left the practice struggling with stacks of paper charts that were inefficient and posed safety and billing risks; leadership sought an electronic solution to reduce paperwork, improve office efficiency, and refocus staff time on patient care while lowering costs and meeting best‑practice standards.

The practice selected eClinicalWorks for its unified EMR/PM, flexible templates, and integrated billing workflows, and completed scanning and rollout with minimal disruption. Within 6–8 months the system delivered faster chart access, better messaging, higher staff productivity, more clean claims and reduced days in A/R, and enabled Meaningful Use attestation and incentive payments—resulting in improved patient satisfaction, quality of care, and financial performance.

Webster Medical Group

Alicia Stabley

Front Office Staff