Case Study: Spectrum Family Medicine achieves faster revenue cycle and improved patient care with eClinicalWorks

The Whole Record Right at Your Fingertips

Spectrum Family Medicine is a five‑provider primary care practice in Rockville, Maryland (affiliate of Shady Grove Adventist Hospital) serving patients since 2001. Facing rising costs and reduced reimbursements, the practice needed to improve efficiency and move away from paper records while maintaining high-quality care.

Spectrum implemented the eClinicalWorks EHR and RCM solutions, with rapid on‑site training and an intuitive workflow. The practice gained real‑time access to patient records, labs and consult notes from the progress note and a patient portal for direct communication; operationally they now average ~1,200 visits/month, submit claims within two days, achieve a 98% RCM first‑pass acceptance rate and have reduced days in A/R to 22, delivering faster turnaround and front‑office efficiencies.

Spectrum Family Medicine

Denise Maness

Practice Manager