Case Study: First Choice Neurology achieves greater efficiency and better patient care with eClinicalWorks healow Genie

The Anticipation of healow Genie’s Impact on Patient Care

First Choice Neurology, a large neurology practice with 63 locations, was struggling with around 35,000 monthly calls, long wait times, inconsistent service during peak hours, and language barriers for Spanish, Creole, and French speakers. The practice turned to eClinicalWorks and its healow Genie solution to improve call handling and patient access.

eClinicalWorks implemented healow Genie as a 24/7 AI-powered contact center with an interactive auto attendant to route routine requests like appointment confirmations and basic information, freeing staff for more complex calls. The result was shorter wait times, better call routing, and improved patient satisfaction, while also helping the practice scale without adding more staff and supporting multilingual communication for better care.

First Choice Neurology

Jose Rocha

Director of Central Business Office