Case Study: Riverdale Family Practice achieves 60% patient portal adoption and improved patient safety with eClinicalWorks

Sustainable Community Engagement in New York City

Riverdale Family Practice is a full‑service, open‑access family medicine clinic in the Bronx founded in 1987 that serves a large, socially and culturally diverse patient population. As their panel and regulatory complexity grew and healthcare shifted toward value‑based models, the practice needed effective electronic tools to maintain high‑quality care, improve patient engagement, and streamline workflows.

RFP built on its early EHR adoption by implementing the eClinicalWorks suite—Patient Portal, healow apps, eClinicalMessenger, eClinicalMobile, Kiosk—and engaged eClinicalWorks’ PRM services to train staff and drive adoption. The result: about 60% portal use (more than 20,000 patients), smoother check‑in and outreach campaigns, fewer no‑shows, and measurable safety and outcome improvements—examples include remote record access that averted harm during a catheterization and reminder‑driven follow‑up that led to early detection and likely cure of a lung cancer.

Riverdale Family Practice

Frank Maselli

Founding Partner