Case Study: Skin Solutions Dermatology achieves streamlined patient engagement and growth with eClinicalWorks healow

Skin Solutions Dermatology - Customer Case Study

Skin Solutions Dermatology needed a better way to manage patient appointments and improve front-office efficiency as the practice grew. The dermatology group worked with eClinicalWorks and its patient engagement platform, healow, to address scheduling challenges and support its expanding multi-location practice.

eClinicalWorks implemented healow to enable online communication, bill payment, appointment self-scheduling, and remote check-in. The solution improved booking time, reduced phone call volume, increased patient satisfaction, and helped reduce cancellations and no-shows. As a result, Skin Solutions Dermatology grew from two to eleven locations while streamlining workflows and reducing paperwork.

Skin Solutions Dermatology

Benjamin Jelsma

Chief Operations Officer