Case Study: Singletrack Health achieves streamlined workflows and increased patient engagement with eClinicalWorks

Singletrack Health - Customer Case Study

Singletrack Health is a small, full‑spectrum family medicine practice in Marquette, Michigan, founded by Drs. Christopher and Jennifer Dehlin in 2016 to bring high‑quality, community‑focused care back to its roots. Their challenge was to maintain clinical autonomy while improving care delivery, streamlining front‑office and clinical workflows, boosting patient engagement, and meeting reporting requirements with a compact staff.

They implemented the unified eClinicalWorks EHR/PM solution — including eClinicalMobile, an ID card scanner, integrated scheduling, inventory tools, registry reporting, and the Patient Portal. The practice reports faster front‑office workflows, more flexible documentation for providers, time savings on inventory and reporting, and strong patient engagement (67% Patient Portal adoption), helping Singletrack operate more efficiently and advance toward a Patient‑Centered Medical Home.

Singletrack Health

Christopher Dehlin

Co-Owner