Case Study: Sugarloaf Medical saves time and reduces staff burnout with eClinicalWorks Fax AI Assistant

Save Time, Cut 5-8 Clicks per Fax with eClinicalWorks Fax AI Assistant

Sugarloaf Medical, a privately owned outpatient practice in Suwanee, Georgia, needed a faster way to manage 30 to 60 faxes a day, including discharge summaries, diagnostic reports, and medication refill requests. Manual attachment and categorization of faxed documents was taking too much time and increasing the risk of errors and delays. eClinicalWorks Fax AI Assistant was used to help streamline this process.

With eClinicalWorks Fax AI Assistant, Sugarloaf Medical automated attaching documents to the right patient charts and categories, saving 20–30 seconds per document and eliminating 5–8 manual clicks per fax. The result was smoother workflows, less staff burnout, and more time for patient care, while the practice was able to process up to 60 faxes daily with ease.

Sugarloaf Medical

Kaley Soriano

IT Operations Admin