Case Study: Amarillo Medical Specialists, LLP achieves fast, secure e-prescribing of controlled substances with eClinicalWorks

Safe and Secure e-Prescribing of Controlled Substances

Amarillo Medical Specialists (AMS), the largest private multi‑specialty practice in the Texas Panhandle with nearly 50 providers across three locations, needed a more efficient way to prescribe controlled substances. Their previous workflow relied on a plastic dongle and manual code entry, which was cumbersome, slowed visits, and became increasingly burdensome as e-prescribing regulations tightened.

AMS replaced the token-based method with an e-prescribing app that uses two‑factor authentication (Authy) and integrates with an Apple Watch so providers can approve prescriptions with a tap. The change made controlled‑substance prescribing fast and seamless—medications are approved in seconds, workflows are smoother, refill handling is easier, and both providers and patients report higher satisfaction.

Amarillo Medical Specialists, LLP

William C. Biggs

Managing Partner and Chief Medical Information Officer