Case Study: PrimeCARE Medical Clinic achieves 10-minute shorter visits, 8% fewer no-shows, and 70% higher patient satisfaction with eClinicalWorks healow CHECK-IN

Rocking Patient Engagement in Little Rock

PrimeCARE Medical Clinic, a multi‑specialty practice with four clinics in the northern suburbs of Little Rock, Arkansas, wanted to fine‑tune patient engagement across the entire care journey. Already using eClinicalWorks since 2003, the clinic sought to reduce check‑in paperwork, enable contactless mobile check‑in, and collect reliable previsit information and questionnaires to improve workflow and patient communication.

PrimeCARE implemented healow CHECK‑IN, tightly integrated with eClinicalWorks and eClinicalMessenger, to capture previsit data, streamline front‑desk tasks, and map questionnaires to visit types. After 10,000 visits, the average patient visit time fell by 10 minutes, no‑shows dropped 8%, and overall patient satisfaction rose 70%, along with better capture of up‑to‑date contact and demographic information.

PrimeCARE Medical Clinic

Tyler Gentry

Practice Manager