Case Study: Righttime Medical Care achieves seamless, scalable urgent and primary care delivery with eClinicalWorks

Righttime Medical Care - Customer Case Study

Righttime Medical Care, founded in 1989 as Nighttime Pediatrics, has grown to 15 locations and more than 125 providers serving both urgent and primary care needs. As the practice expanded, it needed a robust, flexible healthcare IT partner to handle documentation, practice management, patient engagement, and reliable interoperability to support fast access to records and information exchange with primary care doctors and hospitals.

Righttime selected eClinicalWorks for its depth and adaptability—using desktop EHR, eClinicalTouch for mobile, Kiosk and Patient Portal for engagement, and on-demand connectivity to networks like Carequality and CommonWell. The result is streamlined workflows and better data sharing: Righttime now manages hundreds of thousands of calls and patient encounters annually, strengthens continuity between urgent and primary care, and supports population-health insights and improved patient access.

Righttime Medical Care

Robert G. Graw

Founder