Case Study: DePaul Community Health Center achieves better patient insights with eClinicalWorks

Reimagining Care with healow Survey

DePaul Community Health Center worked with eClinicalWorks to improve how it captured and used patient feedback. Using healow Survey, the organization needed a better way to collect actionable input, track trends over time, and understand patient experiences across providers, visit dates, and locations.

eClinicalWorks helped DePaul Community Health Center automate post-visit text surveys through healow Survey and export results to Microsoft Excel for analysis. The center also added telehealth surveys during the pandemic, generating over 1,000 responses per month and giving the team real-time insights to support continuous improvement and stronger patient-provider relationships.

DePaul Community Health Center

Sophia Thomas

Family and Nurse Practitioner