Case Study: Pulmonary & Sleep of Tampa Bay enhances patient satisfaction and staff efficiency with eClinicalWorks

Pulmonary & Sleep of Tampa Bay - Customer Case Study

Pulmonary & Sleep of Tampa Bay, a three-location private practice treating sleep, pulmonary, and allergy patients, was struggling with more than 500 phone calls a day, long hold times, and an overworked staff. The volume of requests for scheduling, prescription refills, and patient questions was hurting efficiency and patient satisfaction, prompting the practice to seek help from eClinicalWorks and its healow Genie service.

eClinicalWorks implemented healow Genie, an AI-driven contact center integrated with the practice’s EHR to automate routine calls and streamline phone traffic. The solution reduced wait times, eased staff workload, and improved communication and patient experience; Dr. Dragos Zanchi estimated it could save the equivalent of three to four full-time phone operator positions while helping the practice deliver better care.

Pulmonary & Sleep of Tampa Bay

Dragos Zanchi

Pulmonary & Sleep of Tampa Bay