Case Study: Brown Clinic achieves stronger population health and personalized preventive care with eClinicalWorks

Promoting a Healthy Community in South Dakota

Brown Clinic, a multi‑specialty practice in Watertown, South Dakota, partnered with eClinicalWorks after a successful EHR Go‑Live to further improve care quality. The clinic’s challenge was to strengthen Population Health efforts and make care more personal and responsive for its largely rural, long‑standing patient population.

Using eClinicalWorks Population Health tools—HEDIS® measures and the Chronic Care Management module—Brown Clinic identified care gaps, enrolled 500+ high‑risk patients in CCM, and built patient‑centered workflows and outreach. The result: faster, more coordinated care, stronger patient relationships, improved preventative outreach, reduced provider burnout, and continued delivery of trusted, compassionate care.

Brown Clinic

Krystal Crance

Director of Patient Engagement