Case Study: Chisholm Trail Pediatrics achieves streamlined workflows and faster payments with eClinicalWorks (healow)

Powerful Pediatric Care With eClinicalWorks

Chisholm Trail Pediatrics, a rapidly growing eight-provider practice in the Greater Austin area with more than 8,000 patients across two locations, needed to reduce administrative burdens—like manual chart retrieval—and streamline workflows so staff could focus on patient care and manage rapid growth and pandemic-related challenges.

By adopting the cloud-based eClinicalWorks EHR and the healow suite (CHECK-IN, Pay, TeleVisits), the practice eliminated paper charts, enabled contactless check-in and secure text payment links, and expanded virtual visits. The changes saved front-office time, helped the clinic uphold its “no patient left behind” philosophy, increased patient payment convenience, and allowed clinicians to convert many visits (including ADHD consultations) to telehealth, with staff eager to expand use of the technology.

Chisholm Trail Pediatrics

Emily Littleton

IT Director/Office Manager