Case Study: Compass Health Systems achieves greater efficiency and accurate claims management with eClinicalWorks RCM Consulting

Optimizing Healthcare with eCW RCM Consulting

Compass Health Systems needed to improve efficiency and accuracy after 10 years on eClinicalWorks, while managing operations across nine outpatient offices and 80 nursing homes in 12 states. With 32,000 services per month and just two staff members handling payment posting for about $7 million monthly, the organization faced complex workflow and claim-scrubbing challenges, including tax ID, provider override, and CPT code validation.

Using eClinicalWorks RCM consulting services, Compass Health Systems implemented electronic posting, CASS configuration, and 475 claim-scrubbing rules to strengthen front-end processes and streamline back-end payment posting. The result was much greater operational efficiency and accuracy, enabling Compass Health Systems to manage high service volume more effectively, with two staff members posting $7 million per month.

Compass Health Systems

Sandy Washburn

Chief Operating Officer