Case Study: Ninth Street Internal Medicine improves collections and reduces phone calls with eClinicalWorks healow Pay

Ninth Street Internal Medicine - Customer Case Study

Ninth Street Internal Medicine, a longtime eClinicalWorks customer, needed a more efficient way to collect payments and reduce the heavy volume of phone calls to its front office. The practice turned to eClinicalWorks and its healow Pay service to make revenue collection easier for patients and staff.

With eClinicalWorks’ healow Pay, Ninth Street Internal Medicine enabled patients to pay securely at any point in the care cycle, often through a text link on their smartphones. Just one month after launch, collections rose from $17,000 to $25,000, with overall collections up 15% to 20% year over year, while phone calls dropped significantly and patient satisfaction increased.

Ninth Street Internal Medicine

Chauntae Joyner

Manager