Case Study: Open Door Family Medical Centers achieves rapid EMR adoption, improved access to quality care, and strong ROI with eClinicalWorks

Making Quality Healthcare Accessible to All

Open Door Family Medical Centers is a Federally Qualified Health Center serving Westchester and Putnam counties with 78 providers across nine sites and about 40,000 active patients. Committed to affordable, comprehensive care for underserved populations, Open Door struggled with an outdated paper chart system—missing and illegible charts, patient-safety risks, and limited funds—so they needed an affordable, multi‑specialty EMR that supported FQHC workflows.

Open Door chose eClinicalWorks for its intuitive EMR/PM and deployed it across all sites in eight weeks, gaining a single, secure chart accessible everywhere, bi‑directional lab interfaces, e‑prescribing, clinical decision support, population registries and robust reporting (UDS, sliding fees, claims/ERA). The implementation improved patient safety and care coordination, boosted clinical quality and Meaningful Use readiness, produced more than a 10% increase in visits per FTE, reduced days in A/R, increased collections per visit, and recouped the EMR investment within two years—contributing to awards and accreditations including the HIMSS Davies Award, Level 3 PCMH recognition, and Joint Commission accreditation.

Open Door Family Medical Center

Lindsay Farrell

President and CEO