Case Study: Internal Medicine Specialists achieve a paperless practice and $100K annual savings with eClinicalWorks

Improving Treatment and Quality of Service

Internal Medicine Specialists (IMS) is an 11‑provider gastroenterology practice across eight Central Florida locations focused on patient‑centered care. Overwhelmed by a paper‑based practice management system, high transcription costs, inefficient scheduling and billing, and limited control over labs, prescriptions and records, IMS sought an affordable, comprehensive EHR to streamline workflows and replace transcription.

IMS implemented eClinicalWorks’ unified EHR and practice management solution, with rapid, smooth data migration and staff training (including adoption of a patient portal). The system eliminated paper charts and transcription, improved scheduling and billing, enabled same‑day charting and faster patient communications, and supported Meaningful Use attestations; results included over $100,000 saved annually in transcription costs, $132,000/year saved via the patient portal, faster clean claims within 24 hours, A/R under 90 days, and measurable increases in efficiency and patient satisfaction.

Internal Medicine Specialists

Alicia

Billing Specialist