Case Study: Innova Primary Care achieves faster, more efficient collections with eClinicalWorks healow Payment Services

How healow Payment Services Transforms Collections

Innova Primary Care, a small independent clinic in Huntsville, Alabama, needed a simpler way to collect payments while reducing front-office burden, staying focused on patient care, and controlling costs. To address this, it turned to eClinicalWorks and its healow Payment Services online billing solution.

With eClinicalWorks’ healow Payment Services, Innova Primary Care gave patients a secure, convenient way to pay bills and reduced the time and expense of printing, mailing, and manually posting payments. In 2021, the practice received nearly 7% of all payments within 24 hours, collected from 66% of initial statements, and increased the amount collected per statement by 54% versus 2019.

Innova Primary Care

David Uptagrafft

Chief Financial Officer and Director of Healthcare Experience