Case Study: InterMed reduces documentation burden and restores patient‑focused care with eClinicalWorks Scribe

How eClinicalWorks Scribe Supports Care Without Compromise

InterMed, a multi‑disciplinary practice in Portland, Maine, faced a common EHR challenge: while eClinicalWorks improved documentation and task tracking, it also shifted more work onto physicians and contributed to burnout. The practice needed tools to manage growing patient volume and complex workflows without sacrificing patient interaction or physician well‑being.

InterMed adopted multiple eClinicalWorks features but found the biggest impact in eClinicalWorks Scribe — a mobile dictation tool that lets clinicians complete notes throughout the day. More than 25 providers now use Scribe to document faster, reduce after‑hours charting, and restore eye contact and patient engagement. The result: higher‑quality, less intrusive notes, better workflow efficiency, and more personal time for physicians.

InterMed

Scott Patch

CMIO & Family Physician