Case Study: TexomaCare achieves reduced physician burnout and improved care quality with eClinicalWorks

How an ACO’s Advanced Assistants Battle Burnout

TexomaCare, an ACO in Denison, Texas, faced the growing complexity of value‑based care: heavy documentation, care coordination demands, and pressure to meet quality and cost goals were contributing to clinician overload and burnout. The practice needed a way to preserve face‑to‑face patient time while still meeting ACO reporting, population‑health, and patient‑engagement requirements.

Dr. Gregory Carlson deployed advanced medical assistants trained on eClinicalWorks to manage pre‑visit intake, documentation, analytics, care‑transition outreach, and daily huddles. The team‑based, data‑driven workflow enabled physicians to work at the top of their licensure, increased Medicare well visits, vaccinations and diabetic exams, improved care coordination and follow‑up, reduced burnout risk, and delivered measurable financial and quality gains for the ACO.

TexomaCare

Gregory “Duke” Carlson

TexomaCare