Case Study: Healing Hands of Nebraska achieves expanded telehealth reach with eClinicalWorks

Healing Hands of Nebraska - Customer Case Study

eClinicalWorks, a healthcare IT company, helped multiple medical practices navigate the unprecedented challenges of 2020 when the COVID-19 pandemic forced clinics to change workflows, comply with new regulations, and keep patients safe while maintaining revenue and access to care. Practices needed fast, reliable ways to continue visits as physical offices closed and patients stayed home.

By deploying eClinicalWorks’ healow TeleVisits and related tools, clinics converted the majority of office visits to telehealth—some within a week—stabilizing visit counts, reducing no-shows, expanding geographic reach, and improving patient engagement. Results included practices reporting saved operations, rapid uptake (one converted 80%+ of visits to televisits), the ability to care for patients abroad or in nursing homes, and better outcomes for complex cases managed remotely.

Healing Hands of Nebraska

Michelle Johnson

COO for the Practice