Case Study: Grove Medical Associates achieves continuous quality improvement with eClinicalWorks

Grove Medical Associates - Customer Case Study

Grove Medical Associates, P.C. is a privately owned internal medicine practice in central Massachusetts serving more than 9,000 active patients with five physicians and a 17‑member clinical and administrative staff. After relocating to a larger facility, the practice sought an Electronic Medical Record (EMR) and practice management solution to support continuous quality improvement — tracking quality measures and orders, improving patient compliance and engagement, streamlining workflow, and enhancing revenue cycle management.

Grove selected the eClinicalWorks EMR/PM and Patient Portal, which enabled closed‑loop order tracking, faster results delivery, legible progress notes, and remote work capabilities for key staff. Outcomes included 98% clean claims, more efficient coding and billing, the ability for providers to see 2–4 additional patients per day, 70% of patients (5,000+) using the Patient Portal, sustained high performance on payer quality programs (all physicians reached the 90th percentile for BCBSMA measures), successful Meaningful Use attestation, and NCQA PCMH accreditation — demonstrating measurable clinical, operational, and financial improvement.

Grove Medical Associates

Gail Cetto

Grove Medical Office Manager, RN