Case Study: Westwood-Mansfield Pediatric Associates achieves paperless, streamlined pediatric care and higher patient satisfaction with eClinicalWorks

Giving Children the Care They Deserve

Westwood-Mansfield Pediatric Associates is a 16-provider, two-location pediatric practice in Southeastern Massachusetts devoted to compassionate, high-quality care from infancy through young adulthood. The practice struggled with a paper-based system that caused inefficiencies—illegible notes, inability to share records between sites, limited lab tracking, and cumbersome administrative workflows—so they sought an affordable, comprehensive EMR/PM to improve patient satisfaction and outcomes.

They chose eClinicalWorks and completed a rapid rollout across both offices, adding a patient portal, P2POpen connectivity, and tablet-enabled exam rooms. The new system streamlined claims, payments, scheduling and lab tracking, improved staff communication and care coordination, and enhanced parent engagement; as a result the practice saw measurable improvements in efficiency and patient experience, including higher ConsumerReports scores and an increase in willingness to recommend from 83% to 90%.

Westwood-Mansfield Pediatric Associates

Alicia Stabley

Front Office Staff