Case Study: Cape Fear Family Medical Care achieves rapid patient-record retrieval and improved care coordination with eClinicalWorks PRISMA

Filling in the Pieces With PRISMA

Carolina Heart and Leg Center, an eight-provider practice in Fayetteville, NC, struggled with missing medical documentation as patients received care across many different hospitals and clinics. The lack of timely records led to delays in chart prep, duplicate labs, extra testing, increased administrative work, and even risked patient safety in urgent cases.

By adopting PRISMA, eClinicalWorks’ nationwide health information search engine, staff could retrieve relevant clinical data in seconds to complete charts, avoid duplicate testing, and secure timely authorizations. The practice reported finding out‑of‑state records, eliminating faxing and phone retrievals, improving efficiency and patient care, and reducing provider stress — for example, PRISMA enabled immediate treatment and likely prevented a serious adverse outcome for a patient with ulcers.

Cape Fear Family Medical Care

Trish Haynes

Practice Manager