Case Study: St. Croix Regional Family Health Center achieves faster, more accurate payments with eClinicalWorks healow Pay

Experience Seamless Payments via healow Pay

St. Croix Regional Family Health Center struggled with inefficient, error-prone payment processing, as front-office staff had to juggle multiple systems to swipe cards and manually enter payment details into the eClinicalWorks EHR. This time-consuming workflow often led to posting errors, follow-up corrections, and frustration for both staff and patients.

eClinicalWorks implemented healow Pay to automate payment posting directly into the EHR and send patients timely text notifications with flexible payment options. The result was significant time savings for the front desk, fewer human errors, and less need for finance team interventions. The practice also saw improved on-time payments, including 11 payments arriving immediately after statements went out, a measurable sign of stronger patient payment engagement.

St. Croix Regional Family Health Center

Jenny Windsor

Chief Financial Officer