Case Study: Northside Medical Professionals achieves faster collections and no revenue loss with eClinicalWorks healow Pay

Enhancing Collections with healow Pay No Room to Lose Revenue

Northside Medical Professionals, a full-service family medicine practice in Columbia, Tennessee, was struggling with a slow, error-prone payment process that required staff to manually enter patient payments and then re-enter the same information into the eClinicalWorks EHR. This double data entry increased workload, created bottlenecks at check-in and copay collection, and risked lost revenue.

To solve this, Northside Medical Professionals implemented eClinicalWorks’ healow Pay, enabling patients to pay securely from text or email and update information from their smartphones. Payments were automatically synced into the eClinicalWorks EHR, reducing manual work and errors. The impact was immediate: the first text-to-pay campaign brought in $7,000 in payments on day one, helping the practice streamline operations and better protect revenue.

Northside Medical Professionals

Carrie Stewart

Billing Specialist