Case Study: Adult Medicine of Lake County achieves a 76% reduction in hospital readmissions and a 12% increase in billing revenue with eClinicalWorks

Combating COVID-19 With Population Health Tools

Adult Medicine of Lake County is a small, full-service primary care practice serving thousands of patients in rural north Orlando, including many Medicare beneficiaries. When COVID-19 threatened in-person care, the clinic needed to quickly maintain access while minimizing transmission risk and coordinating staff who were no longer working together in the same office.

Using eClinicalWorks Population Health tools for Chronic Care Management (CCM), Transition Care Management (TCM), and HEDIS-based risk stratification, plus healow TeleVisits, the practice quickly identified and reached high-risk patients, coordinated remote care, and managed prescriptions and interventions. The effort cut hospital readmissions by 76%, increased billing revenue by 12%, and enabled timely outreach and continuous care during the pandemic.

Adult Medicine of Lake County

Matt Cady

Practice Administrator