Case Study: Bergen Neurology Consultants achieves improved patient care and operational efficiency with eClinicalWorks

Bergen Neurology Consultants - Customer Case Study

Bergen Neurology Consultants is a five-physician neurology practice in Bergen County, NJ, offering EMG, vertigo testing, carotid ultrasound, ambulatory EEG and affiliated neuropsychological and physical therapy services. Relying on a paper-based system created frequent delays locating charts, inefficient workflows, strained physician communication, and a suboptimal patient experience, prompting a search for an integrated EMR/PM to improve efficiency, revenue cycle, and care.

The practice implemented eClinicalWorks’ integrated EMR/PM and Patient Portal, which streamlined check-in, order entry, e-prescribing, and access to patient records, reducing time spent searching for charts and eliminating transcription. Outcomes included more time with patients, improved provider communication, a rise in first-pass claims acceptance to 99% (from 90%), elimination of $100,000 in annual transcription costs, and recouping the EMR investment within two years.

Bergen Neurology Consultants

Joseph H. Willner

Bergen Neurology Consultants