Case Study: Indiana University Health achieves streamlined workflows and improved student care with eClinicalWorks

Advancing Student Care into The Future

Indiana University Health Centers (Bloomington and Indianapolis) provides full medical services to more than 70,000 students but was overwhelmed by a paper-based system — more than 98,000 charts, 2,000+ sq ft of filing, lost records, single-user access, and limited ability to capture discrete data or run quality reports. Faced with inefficiencies that impeded timely care and population health tracking, the health center needed a user-friendly, comprehensive EHR to streamline workflows and improve reporting.

They implemented eClinicalWorks’ unified EHR and practice management solution, including a Patient Portal and eBO reporting. Implementation and data migration were rapid, adoption was smooth, and staff immediately gained secure, multi-user access to records, fewer documentation errors, faster claims/administrative tasks, and scheduled reports. The result: improved patient communication and access, faster response to clinical issues and outbreaks, and actionable population health insights (eg, flu and smoking prevalence) that enhanced care for students.

Indiana University Health

Diana Ebling

Physician, Medical Director