Case Study: Best Start Pediatric Clinic achieves safer, contactless check-ins and reduced waiting-room time with eClinicalWorks (healow CHECK-IN)

A Safe Start to Every Office Visit

healow, a digital health and online wellness provider, helped medical practices adapt to COVID-19 by launching healow CHECK-IN, a contactless patient check-in system. Small and mid-size practices — including Best Start Pediatric Clinic in Springdale, AR, and ENT & Allergy Specialists in the Philadelphia area — needed to reduce waiting-room crowding, minimize front-desk contact, and eliminate lengthy in-office paperwork while maintaining efficient scheduling and patient flow.

Using healow CHECK-IN (with healow Pay™), patients complete intake remotely via text or mobile app, upload insurance cards, and pay copays before entering the office. The result: shorter waits, fewer in-person interactions, less front-desk paperwork, faster charting, and higher patient satisfaction — improvements that staff report will remain valuable even after the pandemic.

Best Start Pediatric Clinic

Susan Averitt

Pediatrician and Owner