Case Study: a leading independent payment processing solution provider secures remote payments and maintains PCI compliance with Eckoh CallGuard

Leading Independent Payment Processing Solution Provider secures remote payments in 4 weeks with Eckoh

The customer, a leading independent payment processing solution provider for government agencies, faced an urgent challenge with the sudden shift to remote work during the Covid-19 pandemic. They needed to quickly enable their contact center agents to process payments securely from home while maintaining full PCI DSS compliance, a feat they had never accomplished with a remote workforce. To address this, they partnered with Eckoh and implemented its CallGuard solution.

Eckoh's CallGuard solution securely isolated sensitive cardholder data from the agents' home environments, effectively removing their systems from the scope of PCI DSS compliance. This allowed the company to swiftly deploy a secure remote workforce with minimal integration and no need for agent retraining. The implementation by Eckoh ensured business continuity, maintained the highest security standards, and preserved a seamless customer experience throughout the transition.