Case Study: CAF optimizes IT service management with EasyVista

CAF boosts IT service efficiency with EasyVista, increasing service availability by 64%

CAF, a global leader in transportation solutions, faced an outdated IT service management tool that was slowing its digitalization progress. To address this challenge, they chose the EasyVista ITSM platform more than five years ago.

The implementation of EasyVista's intuitive and adaptable platform substantially improved CAF's IT service management efficiency and effectiveness. Specific results included a 64% increase in service availability between 2015 and 2016 and a significantly reduced total cost of ownership. CAF continues to plan future enhancements with EasyVista, such as asset management and a chatbot.

CAF