Case Study: Stone Brewing boosts digital ordering and guest experience with E-Coast Systems and GoTab

Stone Brewing - Customer Case Study

Stone Brewing, a large craft brewery, faced challenges in efficiently staffing its expansive venues and then experienced a sudden surge in online demand when indoor dining was suspended. They engaged eCoast Systems and implemented its GoTab platform to address these operational and scalability issues.

eCoast Systems provided a solution by enabling a complete shift to contactless ordering and payment through GoTab. This move allowed Stone Brewing to successfully handle the surge in online orders, improve customer experience, and transform its labor model for better efficiency. The implementation was overwhelmingly positive, leading to more incremental revenue and higher throughput for the brewery.

Stone Brewing

Gregg Frazer

VP of Hospitality