Case Study: Southernside Brewing Co. improves guest experience and order efficiency with GoTab and E-Coast Systems

Southernside Brewing Co. - Customer Case Study

Southernside Brewing Company was looking for a way to enhance its guest experience by introducing table service without increasing its labor costs. The previous process required guests to repeatedly line up at the bar to order, creating inefficiency. Owner Nate Tomforde sought a new operational model and technology to strike a better balance between efficiency and community. They partnered with eCoast Systems to find a solution.

eCoast Systems implemented the GoTab platform, which provided guests with multiple ordering options, including QR code ordering from their tables and traditional POS service. This hybrid model, supported by eCoast Systems, allowed Southernside to redeploy staff as servers for running food and drinks. The solution led to a 20-25% increase in average order value, eliminated long lines, reduced order errors, and improved overall guest satisfaction without requiring additional staff.

Southernside Brewing Co.

Nate Tomforde

Owner & Operator