Case Study: Hilton Omaha achieves 240% F&B sales growth with eCoast Systems’ GoTab contactless ordering

Pioneering the Future of F&B Operations As the Only Hotel in Their Region With Contact-Free Ordering

The Hilton Omaha faced the challenge of needing to reinvent its food and beverage (F&B) operations in the wake of lifting pandemic restrictions, seeking a way to handle higher volumes safely and efficiently. They partnered with eCoast Systems and implemented its GoTab contactless ordering and payment service to address this need.

eCoast Systems provided a solution featuring QR code ordering, which allowed the hotel to create dynamic menus and offer contact-free dining. This technology optimized their culinary operations and enabled services like in-room ordering with bar pick-up or door delivery. The implementation by eCoast Systems led to a remarkable 240% increase in F&B sales year-over-year and significantly reduced the hotel's menu printing costs.

Hilton

Zach Dimmitt

Food Beverage Manager