Case Study: Maketto boosts service speed and scales operations with GoTab

Maketto Taps GoTab To Adjust Operations, Scale Business & Retain Staff

Maketto, a unique retail, restaurant, and cafe marketplace in Washington, D.C., needed to reimagine its service model to adapt to the winter season during the pandemic. They partnered with eCoast Systems and implemented the vendor's GoTab solution to introduce contactless ordering and payment features.

By utilizing eCoast Systems' GoTab platform with QR codes, Maketto empowered customers to order directly from their phones. This solution eliminated the need for traditional servers, allowing the business to operate with 60% less front-of-house staff. These staff were retrained into multi-faceted roles. The results included faster service, increased table turnover, higher revenue, and a more lucrative tip pool for the retained employees.

Maketto

Keem Hughley

Director of Sales