Case Study: Hoff’s Steaks & Steins saves earnings and reduces errors during a WiFi outage with GoTab POS from E-Coast Systems

Hoff’s Steaks & Steins - Customer Case Study

Hoff’s Steaks & Steins, a restaurant in Frisco, Texas, faced a significant operational challenge when a neighborhood-wide WiFi outage threatened to disrupt service on a busy holiday weekend. Without internet, their point-of-sale and ordering systems would typically fail, leading to lost sales and errors. The vendor, eCoast Systems, provided the GoTab POS, KDS, and mobile ordering system that was central to their operations.

eCoast Systems' solution, the GoTab platform, enabled the restaurant to quickly switch to a cellular connection, minimizing downtime to less than an hour. This allowed Hoff’s to continue processing all orders and payments seamlessly, maintaining communication between the front-of-house and kitchen. The result was a saved holiday weekend shift, preventing lost revenue, reduced errors, and ensuring a positive guest experience despite the external internet failure.