Case Study: Canyon Club boosts guest experience and reduces labor with E-Coast Systems

Canyon Club - Customer Case Study

Canyon Club, a brewpub in Moraga, California, faced significant operational challenges due to its large outdoor space. Staffing the expansive area was costly, and employees expressed concerns about high levels of guest interaction. The vendor, eCoast Systems, implemented its GoTab contactless ordering and payment system to address these issues.

The solution from eCoast Systems allowed guests to control their own ordering, which enabled staff to focus on timely delivery and improved service. This led to a better guest experience and higher tips for staff. A major measurable impact was the ability for Canyon Club to operate effectively with 30% less labor. The GoTab system also provided real-time customer feedback, enabling the business to quickly pivot and make improvements.

Canyon Club

Kevin Hamilton

Owner