Case Study: Broxton Brewery & Public House reduces labor costs and streamlines service with E-Coast Systems

Broxton Brewery & Public House - Customer Case Study

Broxton Brewery & Public House, a destination brewery in Westwood Village, faced operational challenges when reopening after dine-in service restrictions were lifted. With a need to operate efficiently with limited staff while ensuring a safe experience for its tech-savvy patrons, the brewery turned to vendor eCoast Systems and its GoTab platform for a solution.

eCoast Systems implemented a solution using GoTab’s technology to create a blended service model. This featured QR code ordering for guests, who could also share tabs with friends, while the kitchen used a KDS to manage orders. This streamlined process freed staff to focus on customer service, eliminated long lines, and increased operational efficiency. By leveraging eCoast Systems' cloud-based solution, Broxton Brewery & Public House was able to reduce its labor costs by 30% even as customer visitation returned to normal levels.

Broxton Brewery & Public House

Allan Schaeffer

General Manager