Case Study: The Brig achieves faster service and lower labor costs with GoTab by eCoast Systems

A Flexible Platform Tuned for Hybrid Service Models

The Brig, a German beer garden in Washington D.C., faced the dual challenge of maintaining profitability amid fluctuating pandemic restrictions and then sustaining customer visits and spending during a period of high inflation. To address this, they partnered with vendor E-Coast Systems and fully adopted its GoTab mobile ordering and payment platform to optimize their service model.

The solution from E-Coast Systems provided a flexible platform that streamlined operations. It enabled The Brig to operate its bar with approximately 60% less staff than a traditional model required, while servers earned higher tips by covering more tables. The system also allowed for instantaneous menu updates and gave management greater financial visibility, leading to easier reporting and less time spent on cash handling. This resulted in improved customer satisfaction scores and sustained operational efficiency for the business.

The Brig

Doug Tuttle

General Manager