Case Study: 82 Queen improves restaurant efficiency and checkout reliability with e-Coast Systems

82 Queen - Customer Case Study

82 Queen, a fine dining restaurant in Charleston, faced significant operational challenges due to an inadequate point of sale (POS) system. Frequent system failures during peak hours caused frustrating downtime, halted table turnover, and strained customer service. They sought a new solution involving multiple reliable terminals and better support, turning to the vendor eCoast Systems for help.

eCoast Systems implemented a new POS solution, installing seven terminals with v20 RPOWER software and Restaurant365 integration. This provided stable order entry, credit card processing, and accounting tools. The result was a drastic reduction in table turnover time, increased staff efficiency, and enhanced data security with EMV payments. The restaurant also saved money with eCoast Systems' affordable and reliable service, ensuring smooth operations without revenue loss from downtime.

82 Queen