Case Study: DHL boosts warehouse productivity and leadership with dss+ Consulting

DHL boosts warehouse productivity 30% with dss+

The customer, DHL, a global logistics solutions provider, faced the challenge of developing the leadership skills of its frontline managers at its McDonough, GA site to improve team connections and performance. The vendor dss+ worked with DHL, utilizing its Humex expertise and Operational Performance System to address this need.

The solution implemented by dss+ included aligning leadership development with team priorities, training managers to become internal coaches, and optimizing management systems and workflows. This resulted in a 30% warehouse productivity improvement, a 20% co-packing area productivity gain, a 1.9:1 ROI, and the creation of a sustainable coaching culture for DHL.

DHL