Case Study: Duke Energy achieves 80% faster credit reviews with Dun & Bradstreet

Inside Duke Energy’s Credit Automation Journey

Duke Energy, one of the largest electric utilities in the United States, needed a scalable way to automate credit reviews across a portfolio of 4,000 large retail customers while reducing bad debt risk. The company wanted a more comprehensive, efficient process than manual quarterly reviews, and turned to Dun & Bradstreet and its DNBi solution to help modernize credit risk management.

Dun & Bradstreet implemented DNBi with rules-based automation and data from its Data Cloud to streamline credit applications, account management, and portfolio monitoring. As a result, Duke Energy cut quarterly review time by 80%, scaled credit reviews from 6% to 100% of its portfolio, focused ongoing monitoring on less than 10% of higher-risk customers, and saved hundreds of thousands of dollars in securitization deposit interest while reducing overall risk exposure.

Duke Energy

Eddy Via

Credit Risk Manager